Monday, 21 September, 2026
Important. This page is a working version. Before publication, IsotopiX should confirm the exact tools used on the website, complete the legal fields and have the policy reviewed by a qualified legal professional.
1. Data controller
The data controller for the processing of personal data described in this Privacy Policy is IsotopiX SAS.
Company name
IsotopiX SAS
Registered office
[registered office address to be completed]
SIREN / SIRET
[to be completed]
Contact email
contact@isotopix.eu
IsotopiX has not formally appointed a Data Protection Officer at this stage. Requests relating to personal data may be sent to: contact@isotopix.eu.
2. Personal data collected
IsotopiX may collect personal data directly from users when they contact the company, complete a form, request information, request a quotation, exchange by email or interact with the website.
Data provided by users
- name and surname;
- professional role or job title;
- organisation, company, institution or laboratory;
- email address and phone number;
- project description, technical request, sample context or scientific question;
- messages, attachments or information voluntarily sent to IsotopiX.
Technical data collected during website use
- IP address or approximate connection information;
- browser, device type, operating system and display information;
- pages visited, dates and times of connection, navigation path and interaction with website content;
- cookie preferences and consent choices.
IsotopiX does not intentionally collect sensitive personal data through the website. Users are invited not to send sensitive, confidential or third-party personal data unless strictly necessary and authorized.
3. Purposes and legal bases
IsotopiX processes personal data only where there is a defined purpose and an appropriate legal basis.
| Purpose | Examples of data concerned | Legal basis |
|---|---|---|
| Responding to contact requests | Name, email, organisation, message, project context | Legitimate interest or pre-contractual steps |
| Preparing quotations and discussing projects | Professional contact details, technical needs, sample context, project information | Pre-contractual steps or legitimate interest |
| Performing services and managing client relationships | Contact details, contractual exchanges, billing information, project follow-up | Contract performance or legal obligation |
| Managing accounting, invoicing and administrative obligations | Billing details, payment information, contractual documents | Legal obligation |
| Improving website operation and security | Technical logs, device information, security events | Legitimate interest |
| Measuring website audience and improving user experience | Navigation data, pages visited, cookie identifiers where applicable | Consent or legitimate interest, depending on the cookie/tool used |
| Sending updates or communications where applicable | Email address, organisation, interests expressed by the user | Consent or legitimate interest, depending on the context |
4. Contact forms, emails and project requests
When users contact IsotopiX through the website, by email or through a form, the information provided is used to understand the request, respond to the user, assess the relevance of a potential service and, where applicable, prepare a quotation or project discussion.
Users should avoid sending unnecessary personal data, sensitive information or confidential third-party data through the website. If a request involves sensitive industrial, legal, environmental or scientific information, IsotopiX may propose a specific exchange framework, including a confidentiality agreement where appropriate.
5. Data viewer and user files
The IsotopiX website may provide a data viewer allowing users to open and inspect structured isotope-related files, including .isof files.
Where the viewer operates locally in the user’s browser, the content of the opened file is processed locally for display and inspection. In that case, the file content is not intentionally transmitted to IsotopiX servers by the viewer.
Users remain responsible for the files they choose to open, their origin, their content and their legality. Users should not open files containing personal data, confidential data or third-party data unless they are authorized to do so.
If a user voluntarily sends a file to IsotopiX by email, form, cloud link or another communication channel, the file and its contents may be processed by IsotopiX for the purpose of responding to the request or performing the relevant service.
6. Cookies and similar technologies
The IsotopiX website uses cookies and similar technologies to ensure the proper technical operation of the website, improve user experience, measure audience activity and, where applicable, integrate third-party services.
Types of cookies that may be used
- Strictly necessary cookies: required for the technical operation, security or accessibility of the website.
- Preference cookies: used to remember user choices, such as language, display preferences or cookie consent choices.
- Audience measurement cookies: used to understand website traffic and improve the website.
- Third-party cookies: may be used where external content, embedded services or third-party tools are integrated into the website.
Users can manage their cookie preferences through the cookie consent banner available on the website and through their browser settings.
Some cookies may be necessary for the proper functioning of the website. Other cookies are subject to user consent where required by applicable rules.
7. Recipients of personal data
Personal data may be accessed by authorized members of IsotopiX only where necessary for the purposes described in this Privacy Policy.
Data may also be processed by technical or professional service providers used by IsotopiX, such as hosting providers, email providers, website maintenance tools, analytics tools, accounting services, legal advisors, partner laboratories or subcontractors involved in a project.
IsotopiX does not sell personal data to third parties.
8. Data retention periods
IsotopiX keeps personal data only for as long as necessary for the purpose for which it was collected, unless a longer retention period is required by law, accounting obligations, contractual obligations or the need to establish, exercise or defend legal claims.
| Category of data | Indicative retention period |
|---|---|
| Contact requests and general enquiries | Up to 3 years after the last meaningful interaction, unless earlier deletion is requested or a contractual relationship begins. |
| Quotation and pre-contractual exchanges | For the duration of the discussion, then up to 3 years after the last interaction if no contract is concluded. |
| Client, contract and project management data | For the duration of the contractual relationship, then archived for the applicable limitation period. |
| Invoices and accounting documents | Kept for the legal accounting retention period applicable in France. |
| Technical logs and security data | Kept for a limited period necessary for security, maintenance and troubleshooting. |
| Cookie consent choices | Kept for a limited period to avoid asking the user repeatedly, unless the user changes or withdraws consent. |
9. International transfers
IsotopiX aims to use service providers located in the European Union or in countries offering an adequate level of protection where possible.
Some technical tools, hosting services, email services, analytics services or third-party integrations may involve transfers of personal data outside the European Economic Area. Where such transfers occur, IsotopiX seeks to rely on appropriate safeguards under applicable data protection rules.
10. Data security
IsotopiX implements reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, disclosure or destruction.
These measures may include controlled access, secure communication tools, limited internal access, website security measures, backup practices and confidentiality obligations where applicable.
No website or online communication system can guarantee absolute security. Users are encouraged to avoid sending unnecessary sensitive information through open communication channels.
11. User rights
Under applicable data protection rules, users may have the following rights regarding their personal data:
- right of access;
- right to rectification;
- right to erasure;
- right to restriction of processing;
- right to object to processing;
- right to data portability, where applicable;
- right to withdraw consent at any time where processing is based on consent;
- right to define instructions regarding the fate of their data after death, where applicable under French law.
To exercise these rights, users may contact IsotopiX at: contact@isotopix.eu. IsotopiX may ask for additional information where necessary to verify the identity of the person making the request.
12. Complaints to the supervisory authority
If users believe that their personal data rights have not been respected, they may contact IsotopiX first at contact@isotopix.eu.
Users also have the right to lodge a complaint with the competent data protection supervisory authority. In France, the supervisory authority is the CNIL.
13. Updates to this Privacy Policy
IsotopiX may update this Privacy Policy to reflect changes in the website, services, tools, legal framework or data protection practices.
The applicable version is the version published on the website at the time of consultation.
14. Contact
For any question regarding this Privacy Policy, personal data, user rights, cookies or IsotopiX’s data protection practices, users may contact IsotopiX by email.
Email: contact@isotopix.eu
Website: www.isotopix.eu
Related pages
Language
This Privacy Policy may be available in English and French. In the event of contradiction between versions, the French version shall prevail unless otherwise required by applicable law.